Privacy Policy

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1. Introduction

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Welcome to Costa Floor Covering (“we,” “our,” or “us”). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or interact with our services in the United States.

 

 

2. Information We Collect

 

We may collect the following categories of information:

 

• Personal Information: Name, email address, phone number, and other contact details you voluntarily submit through website forms, estimate requests, or direct communication.

• Internet or Technical Information: IP address, browser type, device information, operating system, and referring URLs collected automatically through cookies and similar technologies.

• Usage Information: Pages viewed, time spent on the website, interactions, and other analytics data used to understand how visitors use our site.

 

 

3. How We Use Your Information

 

We may use your information for the following business purposes:

 

• To respond to enquiries and provide flooring estimates and services.

• To operate, maintain, and improve our website and customer experience.

• To communicate with you about services, appointments, updates, or relevant business information.

• To analyse website traffic and usage trends.

• To comply with applicable legal, regulatory, or contractual obligations.

 

 

4. Sharing of Information

 

We do not sell your personal information. We may share your information only in the following situations:

 

• Service Providers: With trusted third-party vendors who help us operate our website, manage communications, or support our business operations, subject to confidentiality obligations.

• Legal Requirements: If required to comply with applicable laws, regulations, subpoenas, or legal processes, or to protect our rights and safety.

 

 

5. Cookies and Tracking Technologies

 

Our website uses cookies and similar tracking technologies to enhance functionality, improve performance, and analyse user behaviour. You can control or disable cookies through your browser settings. Please note that disabling cookies may limit certain website features.

 

 

6. Data Security

 

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorised access, misuse, disclosure, or alteration. However, no method of data transmission over the Internet is completely secure.

 

 

7. Your Privacy Rights (U.S. Residents)

 

Depending on your state of residence, including California, you may have the right to:

 

• Request access to the personal information we collect about you.

• Request correction or deletion of your personal information.

• Opt out of certain data processing activities, where applicable.

• Not be discriminated against for exercising your privacy rights.

 

To exercise any of these rights, please contact us using the information below.

 

 

8. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page and will take effect immediately upon publication.

 

 

9. Contact Us

 

If you have any questions about this Privacy Policy or our data practices, please contact us at:

 

Email: info@costafloorcovering.com